Delivery & Returns
Please note that all items take a few days to ship out, as they are all custom made per your order. We cannot guarantee delivery dates for holidays or special occasions. If you have something of that nature, please give me a shout before you order.
US: Shipping is via the USPS and always uses tracking numbers to addresses within the United States.
International: US Postal First Class Mail International. We can provide you with a customs number. However, we do not provide tracking numbers unless you contact us and specifically ask for and pay for an upgrade to US Postal Priority Mail International. We cannot take responsibility for any duty or taxes your country may impose on goods that come from the United States.
Unclaimed Items / Incorrect Addresses: As we cannot control what happens in your locale, it is your responsibility to both provide us with a correct address, and to claim your package from your local customs or post office if it is being held or deemed undeliverable.
In the event that your package is returned as unclaimed by your local customs/post office, or due to providing us with an incorrect address, it will be your responsibility to pay for the new shipment. We are more than happy to work with you to re-ship your item once you have reconfirmed your address, but please be sure to provide us with correct information and be aware that international shipments often need to be claimed from your local customs or post office.
Please feel free to contact us with any questions. Thanks!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
If there is an issue with your order please contact us @ email@example.com